Shipping policy

All orders must be placed at least 24 hours in advance of the start of the selected delivery slot.

We offer two delivery time slots:
1. 10 AM – 3 PM
2. 3 PM – 7 PM

Your order will be delivered anytime within the selected delivery slot. Since deliveries are handled through third-party logistics partners, we are unable to guarantee an exact delivery time.

If you have strict time constraints or need the order by a specific time, we recommend opting for self-pickup, subject to availability and prior confirmation.
Orders are confirmed only after successful payment and confirmation from our website/system. Please ensure that all delivery details, including the address, contact number, date, and delivery slot, are entered correctly at the time of placing the order. For surprise orders, please provide the recipient’s active contact number, as our logistics partner may need to contact them for delivery coordination. Apart from delivery-related communication, we do not share order details, personal messages, prices, or any other information with the recipient over call or text. The recipient or an authorised person must be available at the delivery address during the selected delivery slot. If the recipient is unavailable, unreachable, the address is incorrect/incomplete, or delivery is refused, the order will be considered a failed delivery.

Since our products are fresh, perishable, and made to order, refunds will not be provided in such cases.

Once the order has been handed over to the recipient, security guard, reception, concierge, or any person available at the delivery address, the delivery will be considered complete. Our delivery partner may wait for a limited time at the delivery location. Any reattempted delivery will be subject to product condition, rider availability, and additional delivery charges.

For self-pickup orders, the customer is responsible for collecting the order within the confirmed pickup window. Once the order has been picked up, we are not responsible for any damage caused due to travel, heat exposure, incorrect handling, or delayed refrigeration. In case of unavoidable circumstances such as extreme weather, traffic delays, festive rush, third-party logistics delays, or operationally heavy days, deliveries may be delayed. We will keep you informed in such situations and request your cooperation and understanding.