Refund policy

Since our products are freshly prepared, perishable, and made to order, we do not accept returns or exchanges once an order has been confirmed, prepared, or dispatched.

Please review all order details carefully before placing your order, including the product selected, delivery date, delivery slot, address, and contact information. Orders cannot be cancelled once preparation has begun.

Cancellation requests, if any, must be made as early as possible and will be accepted only if production has not yet started. In case of unforeseen circumstances, we reserve the right to cancel and refund an order up to 48 hours before the scheduled delivery or pickup time.

Customers will be notified as early as possible in any such scenario. Since all our products are handmade, slight variations in colour, design, finish, decoration, and placement may occur.

Product images are for reference and styling guidance only. If you receive an incorrect or damaged product, please contact us within 2 hours of delivery or pickup with your order details and clear photos/videos of the product and packaging. We will review the concern and offer an appropriate resolution where applicable.

Claims made after this 2-hour window may not be eligible for a refund, replacement, or other resolution. We are not responsible for failed deliveries due to incorrect addresses, unavailable recipients, unreachable phone numbers, or refusal of delivery. In such cases, refunds, returns, or replacements will not be provided.

For any concerns regarding your order, please contact us on the same day of delivery.